Due to their fault and false promises, I've contacted the Customer Service department few times, and on each occasion I've been told different things re: their Policy, have been made a liar, the managers have been rude, arrogant, abrupt and most of times would not even listen to what I was telling them but would talk over me. One even said that the whole situation has been their fault and that I'd be refunded a line rental for the month they disconnected me, to then, when I received the bill and spoke to someone as to why they've not refunded me, be treated so appalling on the phone. I am now waiting to finish my contract with them and switch.
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