Giosue Coppola´s profile

Reviews (1)


I paid for the best seats and received the worst seats!

I paid $650.00 dollars for two tickets in the front row at a soccer game, Napoli-Juventus taking place in Naples, Italy on 3/1/2013 and received two tickets that were in the nose bleeds that cost less then $100.00. I'm flying from the USA to Europe to go see this game and I'm out of pocket, if I cancel completely.

Just got back from Italy and I went ahead and used the WRONG expensive tickets that Viagogo sent me. It was either return the tickets for a refund, (if I did that I would have wasted the flight and hotel reservations that I had booked for this event, since there was no refund on my reservations and Viagogo could not provide the correct tickets due to a sold out event) or go and watch the game as planned. Two things are for sure, #ONE, I will never, ever use this site again and I will deter anyone that will attempt to use them, #TWO, for the expensive tickets that had a face value of $100.00 I will write that off as been robbed, because that's how I feel about it. Its not so much for the money but for the disappointment of been deceived. Viagogo customer's service will overwhelm you with emails about how sorry they are, but in the meantime I'm out of pocket $656.00 and they offered me a refund of $40.00, something that I did not even accept since I thought it was more for them to say, "Well we gave you a refund" other than trying to making it right. Sorry Viagogo, you can't buy my silence for $40.00.......... Unfortunately, fans of sports or fans of concerts and whatever the event may be are unfortunate because these websites rely on the good faith and money of people willing to pay anything in order to see a venue that they might enjoy. I am not sorry for my words as I am entitled to my opinion and I have the right to tell people my experiences. I am just preventing anyone else from incurring what I encountered.
PS I'm sure someone from Viagogo will see this and promptly respond with some sort of apology. Just so you know, don't waste your time, your apologies can't fix the problem.

27 February 2013

Reply from Viagogo

Hi Giosue,

We apologise that you may have received the wrong tickets from the seller. However, as you have purchased through viagogo, your are covered by the viagogo Guarantee. In order to rectify this, please could you scan or take a photo of the tickets and email them to remember to use you transaction ID as the subject.

Please bear in mind though, viagogo is an online ticket marketplace which allows customers to buy and sell tickets. The seller can freely set the price of the ticket(s), and this price may be over or under the 'face value' price which is the price printed on the ticket. The face value price is always displayed by viagogo on the listing pages for all events. All orders are non-exchangeable/non-refundable, and we cannot provide a refund due to the transaction price varying from the face value.

If however, you have received incorrect tickets as a result of the seller sending you something different to what you had ordered, we will of course, be more than happy to look into this to rectify this situation.

The viagogo team!

Giosue Coppola´s profile

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Giosue Coppola
Charlotte, United Kingdom