Samantha Graves´ profile

Reviews (1)

Just Eat

Useless - should have gone direct to restaurant

Well - I will never use Just Eat again. I ordered a meal - that was promised for delivery in 40 minutes. It arrived well over two hours later. On the first web chat with Just Eat they said it would be another 15 minutes - that was nearly an hour before it arrived! Ont he second asking i was told that i should contact the restaurant myself.....which of course i did, had a full apology, a 50% discount and guaruntee of delivery in 15 minutes. but just eat - well they did nothing for me and i should have bypassed them in the first place as the restaurant diplsyed good and responsive customer service as soon as i called. I strongly recommend when you know what type fo dish you want to order that you simply search online for that type of restaurant and call them direct - skip Just Eat everytime!!

13 March 2013

Reply from

Hi Samantha,

I'm really sad to see you were unhappy with the service received. Our live chat agents are not trained to deal with customers in this manner and I would like to sincerely apologise for this.

Could you please email me with details of your order and I'll see what I can do for you :)

Kind regards,

Social Media Consultant

Samantha Graves´ profile

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Samantha Graves
Oxford, United Kingdom