Ray Bayes´ profile

Reviews (1)

BeautyBay.com

Poor Customer Service

We were sent three items, one was incorrect, sent an e.mail to Customer Services, got one back that said too busy to answrer at this moment, so waited for over a week, nearly past the number of days eligable to return, sent another e.mail, again too busy, so phoned sales, who e.mailed a returns postage label, and said if we email a proof of postage they will send the correct item, nearly 2 weeks passed, heard nothing, My wife then phoned the sales and had a moan, resulting in the correct item finally being sent. All in all pretty poor Customer Service

25 February 2013

Reply from BeautyBay.com

Hi Ray,

Thanks for your feedback.

I'm sorry to hear that you had difficulty in speaking with our Customer Service team. They are working hard to reply to all emails and of course you should have received a reply sooner. Your comments have been passed on for review.

Kind regards,

The BeautyBay.com Team

Ray Bayes´ profile

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Ray Bayes
Reviewer
United Kingdom

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