PC Specialist is a great company to deal with –
Have just spent £2000.00+ on a Vortex III Elite to replace an Alienware M18x (which had failed for the 8th time in 12 months) and I must admit I’m impressed. You get a lot of kit for your money, I did try to configure a replacement M18x to the same spec as the Vortex, the Vortex came in nearly £2300.00 cheaper than the Alienware.
The configurator on PC Specialist’s site is a breeze to use, with plenty of options to choose from without going over the top.
The ability to change your specs after your order has been placed is great and works well whether you do it online or via phone, the phone support is great answered in less than a minute (unlike Dell) my questions answered in a few minutes and order changed all done in less than 8 minutes.
Email support is equally as good, most emails answered the same working day and at worst within 24hrs. The live chat on the site appears the only down point, I never got a response from it in the 3 times I tried using it. The short build time is another big selling point, took less than 14 days, you have the option for 3 or 5 day build times (for a charge) for those who just can’t wait.
The machine itself
Cheaper than many branded systems.
You get want you want and not what the manufacturer thinks you want.
No crapware installed.
The hardware is stock – no strange firmware or custom connectors
Easy to repair/upgrade.
Great support from PC Specialist.
Stock Matt screen – Could be better, it’s very good, 7.5/8 out of 10. You have the option to upgrade this.
Sound – Could be better, 5 out of 10. I’ve had worst/better sounding laptops. But nothing wrong with it, play with the software and it sounds quite nice.
Keyboard – Quite nice to type on but the layout is a bit odd. Takes a day or two to get used to.
The HUGE power supply
There is only a few things I would like Clevo to address, the keyboard layout really needs to be changed (I would happily pay for a upgrade).
Change the Bios graphics at boot, just a nice clean “Clevo” logo please, system builders can change this if they want (some do already).
Clevo’s site could do with a small change in the download area, let us select the “OS version” and only list the drivers for it. As it is now it’s a bit of a mess.
While the Clevo don’t allow us to download “Bios’s” it would be nice to know what the current version numbers are so we can request the files from the system builders
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