IINFURN = FRAUD about my so called order AU-109882
I ordered a Charles Le Corbusier Canape in black leather in December 2011, for which Infurn took the full sum of 1499,00 euro from my account on 14 December 2011 via Visa transfer. Following the money transfer I immediately received an email with log in details to track my order. I learned that the seat would be delivered the week of 19 April 2012. But then the delivery was postponed to September 2012, after which it was postponed to November 2012.
The information on Designfurn ‘delivery times’ states that delivery may vary between 12 and 18 weeks and in the event of unexpected high volumes sales delivery my extend from 2 to 4 weeks.
I have tried to telephone at +44 2088167194 dozens of times but it is impossible to get through. I have sent messages through the online form of your company but never got any reaction.
I realized there was something wrong. I had taken screenshots from each of the postponed dates. I sent a registered letter with all my documents to Infurn, but I got no reaction to my letter.
Then I discovered Infurn installed a ‘call me’ service on their website. I requested a call me and much to my surprise Infurn called – in Dutch even – what a service! As a compensation for the long delivery time they promised me a sit bag and asked me if I would prefer a blue or green one. I told them I wanted my order and not a sit bag, but anyway the sit bag was delivered just a few days later. When I logged into my account again I saw there was another invoice of 149 euro. I think the sit bag is probably the only product they have!
Anyway it was the first phone call of a range: Infurn kept coming with new excuses – problems with the management, but now that had been solved; problems with the production, but now that had been solved; problems with the supplier, but now they found a new one; problems with the shipment; problems with the container that was damaged; problems with IT service so the refund could not be transferred. Infurn promised me on November 27 2012 the refund would be done within 30 days. Infurn and I had email communication about this. But no refund came.
On yet another phone call they told me they did not have my account information, but when I got angry they suddenly found it. During the phone call they sent me an email with my correct account information and the confirmation they would refund the money. This was January 9, 2013: Ter bevestiging. Zoals afgesproken , zal ik vandaag de betalings verzoek opnieuw indienen. We zullen deze z.s.m afhandelen. Fijne dag.
I submitted a complaint at the Ministry of Economy on February 11, 2013 and another one at the Ministry of Economy, department Furniture on February 21 2013. I posted a post on Trustpilot on Saturday February 24 2013. On Monday February 25 I received an email from Infurn with the following message:
“I have seen your review on Trustpilot today and have tried to call you with regard to order : AU-109882.
We requested it be removed due to naming of staff.
However, having checked your order I am very sorry for the difficulties you encountered with your order.
We have asked the Finance department to treat your refund as a matter of priority now, and this will be done
within the next day or two.
I will let you know as soon as this has been actioned.
Once, again please accept our apologies for all the inconvenience caused.”
And the refund was transferred!
This is their strategy. Post a message here.
But even if I got my money back I think this is social responsibility: I will keep posting this – not naming any staff (although they do not mind naming staff in positive comments on this platform, which they probably post themselves) and see if they find another reason to have me removed.
This Infurn fraude has to be stopped!
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