Mr Jamie Mitchell´s profile

Reviews (1)

PDHsports

Racket good, PDH fine - delivery experience dire ..

I had no option but to collect from the depot (DWP) I think. I missed the delivery, I had asked to be texted an hour before but didn't get a text until two hrs after

Firstly the depot was really hard to find and on the email i got it, just asked for the delivery card .. I got up there to be told I needed a passport and proof of address. I was refused at first to be given my item and had to wait 3/4 of an hour to speak to the manager, to get my goods which I eventually did, after much stress, rudeness from their staff, and wrangling.

My advice to PDH Sports is change your delivery company - I would not buy from here again even if it was more expensive to find someone who used the good old Royal Mail ..

25 February 2013

Reply from Pdhsports

Hi Jamie,
As you will see from our other reviews we have excellent feedback on the delivery service we use and the one hour text notification works well so it is very disappointing to hear that you appear to have encountered issues with DPD on this occasion.
The SMS is showing as sent at 8.02am before the first delivery attempt at 9.14am so I am not sure why did not receive this.
We will pass on your feedback to our DPD account manager to ensure that this is fully investigated with the depot in question.
Kind regards Lisa lisa@pdhsports.com

Mr Jamie Mitchell´s profile

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Mr Jamie Mitchell
Reviewer
United States

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