I've been waiting on a refund for 5 months!
BT took £129 from me for landline rental for a year in advance in September 2013. They told me they were not able to install the phone line in the area I live in, after taking the money.
I have rang them over 25 times over the last 5 months to get the refund.
The indian call centre staff are useless.
They transfer you around, sometimes to the wrong departments, until and at some point or another you inevitably get cut-off whilst on hold - surely BT of all service centres should have installed robust telephone systems where customers aren't randomly cut-off?
Sales staff were extremely aggressive when I first signed up too.
I HATE BT !
Paul Davies found this review useful
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