If I were to put it into hours, about 22 hours of my life have been wasted waiting for DX to turn up to collect an item, and chasing DX via telephone and email and I still haven't had my item collected. It's bad that they do not turn up, but it is so much worse when they do not get in contact, and it takes on average about 50-60 mins to get in contact with them over the phone. For a while I wasn't sure the phones were manned at all, as I waited around for about 30 mins and hung up a few times, but then decided I wasn't going to hang up until I got through, it took over an hour. To make things worse, when I got through to them the first time, I was accidently cut-off after about a minute and had to do it all again.
They also haven't replied to an email were I explained the above.
I've been waiting on a refund for 5 months!
BT took £129 from me for landline rental for a year in advance in September 2013. They told me they were not able to install the phone line in the area I live in, after taking the money.
I have rang them over 25 times over the last 5 months to get the refund.
The indian call centre staff are useless.
They transfer you around, sometimes to the wrong departments, until and at some point or another you inevitably get cut-off whilst on hold - surely BT of all service centres should have installed robust telephone systems where customers aren't randomly cut-off?
Sales staff were extremely aggressive when I first signed up too.
I HATE BT !
Paul Davies found this review useful
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