I went to this, expensive, multi office, Company after reading all the good reviews on this site and, initially, contact was very good, although I was a bit surprised at the immediate sales call (from Wales) after I had put in some details for guide prices on the site. However, they seemed helpful and my disk was sent to their address in London. I got an e-mail detailing what could be recovered and it was all that I needed and, in discussion on the 'phone (Wales again), I paid a large amount of money for the recovery and also sent a disk for the recovered data. At this point I became unhappy. Communication with the company rep with whom I had been dealing became very difficult but, having said that, my disk did re-appear so I set about using it. Imagine my horror when Win 7 said that it was unreadable and needed formatting!! I took this up with a different rep who phoned me (from Wales) to find out if I was happy. I told him I was not and he said he would speak with a technician and get back to me. He never did and all subsequent mails went unanswered. They got my money so it appeared I was to be ignored. By spending more money, I have managed to recover the data myself and so the problem had sort of gone away BUT I was a very unhappy customer. They did not deliver back to me a fully functional disk with all my recovered data easily accessible. I appeared to get back a clone of the disk that I had sent them with no effort, apparently, having been put into the project other than the initial report.
HOWEVER, after all of the above I did manage to speak with them and have now received a 50% refund of the money which I paid and was told that my original disk would be returned. I declined the £25 courier Service and opted for the normal post, which they claimed would take up to 4 weeks, and asked for a posting receipt. That was at the end of July, this is September and I'm still waiting! Subsequent e-mail has gone unanswered.
UPDATE: A call from a Company rep to apologize for my disk not being returned. It had not been posted and they didn't know why. It was sent by next day courier and I now have it back at no cost.
But make up your own mind as there are other review sites which are less than complimentary about this Company.
I have purchased a few items over the years from this Company and I would not hesitate to recommend them. Great website with highly detailed product descriptions, even if the product reviews do not appear to be in date order.They might not always be the cheapest but they are the most reliable. Even when I returned a faulty item a few months after purchase, the process was very, easy swift and painless. What else can I say except that I will shop there again.
I've dealt with BC practically since they opened and I've never ceased to be amazed at just how competitive they are. If there is a problem, they 'phone you to sort it out almost instantly and that's only happened twice in all the orders I've placed. Also introduced me to a garage I didn't know about and it's just as good.
Like others, I fell across this Company some years ago via good old Google and really pleased I was. A fantastic range of stuff at really good prices and excellent customer service. Never yet failed to find what I need and a few things that I've seen on their site or in an e-mail which were too good to resist. Always worth a browse even if you don't think you're going to buy anything!! You usually do.
I have an HTC Desire Smartphone and I'm on a Simplicity tarriff of £15 a month. I get enough minutes, unlimited texts AND unlimited internet, though I never use that much! Been with them for 14 years and have always received brilliant service (well except once) and will stay with them. Very competitive.
No longer could I sit in my favourite chair and listen to my music as my Sennheiser lead was too short! So I bought an extension. It arrived just when it said it would, it did exactly what it said it would AND there was a free lollpop too. Fantastic, I won't hesitate to use them again. You see I've just spotted two Christmas presents that I want and they're a fabby price.
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