A week ago I logged onto the DEBENHAMS website to pay online as I have done for many years. But no, after entering my account number and password, Debenhams would not let me go any further. Thought the website must be down after many more attempts so left it until the next day. Same again, and again several days later so ended up phoning and paying telephonically! A few days later I thought I'd look up my account online to make sure payment had gone through - but to no avail.
This morning after many phone calls to Debenhams and Santander I have discovered why it will not now ( though did previously) accept my online payments is that 'Santander do not accept Google Chrome' and that if I try on Internet Explorer I can log onto my account and make payments. Tried it and it works. Days and days of frustration, not to say telephone charges and left wondering why Debenhams (or any of their customer assistants) do not make me aware of this. Just thought I would share this with you in case you are having similar problems.
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