Richard Kerslake´s profile

Reviews (4)

Fitness Superstore

Not recommended, shoddy customer care, impossible to resolve problems.

Not normally one to review, however, on this occasion I felt it necessary to warn others of the extremely poor customer service that will likely be forthcoming when ordering from Fitness Superstore. My experiences include: item arriving several days later than expected when paying for delivery on a particular day; the item arriving damaged; no response from FS to numerous emails sent regarding a replacement part for the item; phone calls being forwarded to voicemail rather than to an operator; finally upon speaking to a representative being told they would need to speak with a manager and would get back to me, however subsequently receiving no further contact. In view of the miserable experience I have had with FS, I have requested the faulty item be returned. Hopefully I will receive a response this time or I will be taking up the issue with my credit card provider under Section 75. My honest advice would be to look elsewhere for fitness equipment.

Roger Beaumontand Lee Sawyer found this review useful

14 January 2014

Reply from Bodypower Sports Plc

Dear Richard,

We are very sorry to hear of your unsatisfactory experience ordering with us and are disappointed that we have fallen short of our usual high standards on this occasion.

We take all our reviews very seriously indeed and thank you for your review. We apologise on behalf of our carriers for the late delivery of your goods, as well as the damage. Please also accept our sincere apologies for the problems you have encountered with our customer service. We are currently expanding our customer service team to assist with our large volume of calls and continue to take steps to improve our service on all levels.

Once again, on behalf of Fitness Superstore, we apologise for the service you received on this occasion.

Kind regards,

Fitness Superstore

Diamonds Factory

Quality service, helpful staff & a lovely item delivered on time!

Like others I was a little dubious about buying a high value item of jewellery online. After checking through the reviews, and comparing similar sites I decided to take the plunge and go with the Diamonds Factory. The ability to choose the exact characteristics of the diamond was great, and provided me with a much higher quality diamond than that of a similar sized high street offering. Upon ordering I received a confirmation and a guide as to how long the item would take to make/be delivered. Although no further communication was received, I was able to contact the company and check on the progress of the item. The staff were always very friendly and helpful. The item was delivered well within the specified time and my partner (and I) are absolutely delighted with the quality of the item. I would have no hesitation in using Diamonds Factory again for future purchases.

Shopfitting Warehouse

Refreshing customer service - a pleasure to deal with!

Received my order very quickly, found the item was a little bigger than expected so contacted Shopfitting Warehouse for a solution. They went out of their way to help and resolved the issue promptly and efficiently. Would highly recommend!

Echo Supplements

The only place I will use for supplement shopping! Highly recommended!

I would highly recommend the guys at Echo to anyone looking for a reliable place to purchase supplements online. Have used them on several occasions now, and the delivery and service is always spot on :-)

Richard Kerslake´s profile

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Richard Kerslake
Reviewer
Male, 1974
Barry, United Kingdom

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