Not normally one to review, however, on this occasion I felt it necessary to warn others of the extremely poor customer service that will likely be forthcoming when ordering from Fitness Superstore. My experiences include: item arriving several days later than expected when paying for delivery on a particular day; the item arriving damaged; no response from FS to numerous emails sent regarding a replacement part for the item; phone calls being forwarded to voicemail rather than to an operator; finally upon speaking to a representative being told they would need to speak with a manager and would get back to me, however subsequently receiving no further contact. In view of the miserable experience I have had with FS, I have requested the faulty item be returned. Hopefully I will receive a response this time or I will be taking up the issue with my credit card provider under Section 75. My honest advice would be to look elsewhere for fitness equipment.
Roger, West Yorkshire found this review useful
Like others I was a little dubious about buying a high value item of jewellery online. After checking through the reviews, and comparing similar sites I decided to take the plunge and go with the Diamonds Factory. The ability to choose the exact characteristics of the diamond was great, and provided me with a much higher quality diamond than that of a similar sized high street offering. Upon ordering I received a confirmation and a guide as to how long the item would take to make/be delivered. Although no further communication was received, I was able to contact the company and check on the progress of the item. The staff were always very friendly and helpful. The item was delivered well within the specified time and my partner (and I) are absolutely delighted with the quality of the item. I would have no hesitation in using Diamonds Factory again for future purchases.
Received my order very quickly, found the item was a little bigger than expected so contacted Shopfitting Warehouse for a solution. They went out of their way to help and resolved the issue promptly and efficiently. Would highly recommend!
I would highly recommend the guys at Echo to anyone looking for a reliable place to purchase supplements online. Have used them on several occasions now, and the delivery and service is always spot on :-)
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