Yvonne Ratledge´s profile

Reviews (4)

Sales@Moonpig.com

FIRST CLASS

Brilliant way to personalise cards cannot fault Moonpig

TheHut

First Class

This was the first time I have ordered from The Hut and was very impressed by the speedy and efficient service I received and I will definitely be using them again and will highly recommend.

Trustpilot

Rubbish

Having given a review for Nigel o Hara I kept getting e mails asking me for proof of purchase. As I had not purchased anything from them as the item was discontinued yet they had taken my money for the order I could not do this yet it was saying my review was live. The reviews that were published were all giving 5 stars yet on another website it was saying to stay well away from Nigel o Hara. Seems to me you only publish the good reviews and this is by far a false reflection on the company

James Hopkins found this review useful

17 September 2013

Reply from Trustpilot

Hi Yvonne,

We appreciate you taking the time to leave your review.

I know it can be frustrating to have to provide us with documentation, however if a user has placed an order or made a purchase from a company, they should be able to leave a review for them.

To ensure the quality of the reviews on Trustpilot, we provide an option to report a review that may be written by someone who can't be identified as a real customer of the company being reviewed. Any company or consumer can report a review and you can see who, when and why a review has been reported on the company profile page.

If the reviewer can provide documentation that shows they bought something from the company, we will restore the review. In your case you can provide us with documentation you ordered something from the company, e.g. a copy of your order confirmation. I understand that this can be a hassle, but it's the best way for us to ensure that reviews are written by real customers.

Best Regards,
Claire
Trustpilot

Travel Republic

First Class

Everything from start to finish was so easy and straight forward with Travel Republic and will certainly use them again and definately recommend them.

Yvonne Ratledge´s profile

profile image of Yvonne Ratledge
Yvonne Ratledge
Reviewer
1946
United Kingdom

About