Had a few problems making my booking online but rang their customer services, I got through straight away, the lady I spoke to was very professional and friendly. The booking was made in a very quick and efficient manner.
An email confirmation was sent to me minutes after the booking.
In addition, an email was sent to me by hotel direct on the day of my hotel arrival to reconfirm my hotel booking. Had I seen this email the night before it would have been even better as I didn't see the email until after my stay, however, I still think its a very nice touch!
Overall I'm very happy with the service and would definately recommend !
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