Virginmedia

Super SLOW Broadband

We have a XL broadband package supposed to be up to 60MB but for the last 3 months or so we would be lucky to get half of that. In fact more likely to get up to 5MB or days when we couldn't use it at all.
And we are still paying the full price, if it wasn't for me to call the "customer service" and complain they wouldn't refund us. So we are paying to call the customer services for a problem that they can't seem to resolve.
It's been rubbish and my housemates and I are getting sick of their service now. We've been quite patient but to be honest the patience is gone. We will have to look for another provider.