GARY ´s profile

Reviews (2)

FFX

Great Service

Right price at the right time.

Power Tools Pro

Don't purchase from Power Tools Pro

I placed an order from Power Tools Pro in good faith and payment was taken from my credit card but 2 days later I received a refund with no explanation for the action. I had to call their Customer Services to find out that their website price was wrong and that they would not fulfil my order at the price advertised.

When I questioned the legality and ethical aspects of cancelling my order, just because they had mistakenly advertised at the wrong price, I was told that “WE CAN DO WHAT WE WANT”.

With such an attitude to customer care I would not be able to trust any future purchase from Power Tools Pro.

28 March 2013

Reply from Power Tools Pro

As I was not a witness to the telephone discussions that took place regarding this matter I must accept your statements, not something I am proud to admit but also way out of character for my sales staff. Yes the guys and girls can have bad days, we can all have bad days but this behavior has not been pointed out to me before and that's in 23 years. Following this report I have taken time during two sales meetings to emphasize that we must be polite and deal with customers in the professional matter that we are actually well known for. With regard to the pricing issue, can I draw your attention to the company terms and conditions; it is within this company’s trading rights to withdraw an item from sale due to a pricing issue. We work in conjunction with our local Trading Standards office and have had our T & C's fully checked out by them in order that all information is accurate and correct protecting both ourselves and our customers at all times. I am well aware that we have lost a customer and if I was in your position following the experience detailed no longer entertain our company as a source of supply however I would take this opportunity to just say sorry for the unfortunate manner experienced, thanks for taking time to point it out I have acted on this information
Lumsden MD

GARY ´s profile

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GARY
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United Kingdom

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