I placed a order for a Samsung Galaxy S3 mini on 03 FEB 13. After the 7-14 working days for the delivery arrived and there was no sign of the product I e-mailed the company to seek an explanation. The response I received was mainly an excuse based around the fact that they had loads of orders being processed and that they don't have the manpower to cope with the situation. As a 'valued' customer, I find this an incredible response to an inquiry about a late delivery, basically saying that the company was doing really well and so we don't really well so we don't have time to worry about your situation. The customer service 'executive' said that the order would be dispatched by the end of the week, but unsurprisingly this failed to materialize. I have now written again and have decided to post here to try and get a more constructive response. I really don't understand why Simply Electronics feels that it is good and fair business practice to take money from someone and give them absolutely nothing in return for almost one month. These are difficult economic times and this sort of reckless practice will further compromise an already difficult personal finance situation for households. Even more condescending in their business method is that they routinely and systematically give false hope to customers using the following methods:
1) By having an order status update on their website that keeps offering false hope to the customer that the the order is progressing along some sort of mythical conveyor belt and getting closer every day towards dispatch. Eventually my order has said 'awaiting dispatch' for TEN DAYS.
2) Offering optimistic and ultimately unfulfilled promises in their correspondence with disappointed customers.
3) Somehow managing to delight selected customers so much that they feel compelled to give them a 5 star review on this site. This clearly means that they either love you or hate you as a customer of that some other unethical business practice is going on in the creation of 'fictional' reviews.
This company employs highly questionable business ethics which I suppose in this modern age of faceless communications has become more acceptable in areas such as banking and finance (the libor scandal etc). It is so easy to rip someone off when you don't need to look them in the eye and explain yourself. It is a sad indictment and a poor example of modern e-trading practice, and I urge anyone reading this to please please consider your options. Pay a little bit extra, and get an item from a known and trusted source, and avoid the inevitable heartbreak and stress that come with dealing with a company that deems it acceptable to trick its customers.
I have now cancelled my order, more than a month after placing it. I am getting nothing from e-mails now and they have gone cold on me. Please somebody from SE come forward and tell me why you are not replying to my e-mails. I don't want a screen protector, I want you to acknowledge the cancellation and to refund the order.
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