Robert´s profile

Reviews (2)

Simply Envelopes

Still Waiting!!!

I ordered after 2 o'clock last Thursday so that my order should have been despatched on Friday by Royal Mail first class but when I had not received the order on Monday I telephoned the company to be told that my order did not go out until Saturday. It is now Tuesday afternoon and I still have not received my order.

26 November 2013

Reply from Simply Envelopes

Hello Robert. Many thanks for your email.

I am sorry your order has not yet arrived. When you called on Monday I explained that due to the very large volume of Christmas orders that we were unable to get everything out on Friday, so a number of people actually came in on the Saturday to work through the backlog, and I can confirm that your order was sent by 1st class post on Saturday. We do advise that 1st class post may take a few days (especially at this time of year) and unfortunately we cannot track royal mail. Hopefully your order should be with you shortly, and I would like to apologise for the delay. Any queries please get back to me. kind regards Jackie



I can't fault the service. I found them knowledgeable and helpful when I telephoned them for advice and their delivery was second to none.

Robert´s profile

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United Kingdom