Zoe B´s profile

Reviews (2)

Linens Limited

Terrible Company

Placed an order with this company and paid via paypal. After a week I had not received item and had no emails or contact from the company. I attempted to telephone on several occasions but it was just a recorded message with no option to leave message or to actually talk to anyone. Emailed this company with no response. I then opened a case through paypal asking for a refund, as at this point I was not happy to wait any longer. Linenslimited then emailed me 3 days after I raised a refund through paypal saying they had already dispatched the item that morning and were unable to cancel this. I could refused to accept the delivery if I wanted. I emailed back asking for more information and for someone to contact me but no response. After a few more days I contacted Paypal again and escalated the claim. I feel very lucky that I paid through paypal as I do not believe I would of received a refund if I hadn't. Another company operating on the internet who do not comply with distance selling regulations.

Black Sky Retail Ltd

Terrible, Shocking, NO COMMUNICATION

Have attempted to contact this company as I have still not received my order. I have sent messages through their website and I have sent emails but still no response. There is no telephone number on their website. After doing a few internet searches I was able to find a telephone number for them, but this is just an answer phone service. I have tried to use the 'live chat' function on their website but this is not 'live' as no one is there to 'chat'!
I have just finished writing an official complaint.

I would normally wait for some sort of resolution before writing a review, but after seeing that Deep Signal have managed to respond to reviews on here but not to my many attempts at contact, I didn't feel they deserved that courtesy. Seemingly it is their policy to pick and chose who to respond to and I am just not one of the lucky ones!
Complete shambles of a company and I will not recommend.

Have now put emailed watchdog about this company and am in the long process of trying to get a refund through my bank.

Zoe B´s profile

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Zoe B
Torquay, United Kingdom