Placed an order with this company and paid via paypal. After a week I had not received item and had no emails or contact from the company. I attempted to telephone on several occasions but it was just a recorded message with no option to leave message or to actually talk to anyone. Emailed this company with no response. I then opened a case through paypal asking for a refund, as at this point I was not happy to wait any longer. Linenslimited then emailed me 3 days after I raised a refund through paypal saying they had already dispatched the item that morning and were unable to cancel this. I could refused to accept the delivery if I wanted. I emailed back asking for more information and for someone to contact me but no response. After a few more days I contacted Paypal again and escalated the claim. I feel very lucky that I paid through paypal as I do not believe I would of received a refund if I hadn't. Another company operating on the internet who do not comply with distance selling regulations.
Have attempted to contact this company as I have still not received my order. I have sent messages through their website and I have sent emails but still no response. There is no telephone number on their website. After doing a few internet searches I was able to find a telephone number for them, but this is just an answer phone service. I have tried to use the 'live chat' function on their website but this is not 'live' as no one is there to 'chat'!
I have just finished writing an official complaint.
I would normally wait for some sort of resolution before writing a review, but after seeing that Deep Signal have managed to respond to reviews on here but not to my many attempts at contact, I didn't feel they deserved that courtesy. Seemingly it is their policy to pick and chose who to respond to and I am just not one of the lucky ones!
Complete shambles of a company and I will not recommend.
Have now put emailed watchdog about this company and am in the long process of trying to get a refund through my bank.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.