Mick Henderson - Customer´s profile

Reviews (2)

Decks

Out of stock - order cancelled

The website had an item shown as "in stock", yet minutes after placing the order, I received a telephone call informing me the item was out of stock and offering me an inferior replacement product, to which I declined.

I don't believe the item was ever in stock and I have yet to receive a confirmation email of order cancellation.

The person who rang me was perfectly polite and this was the only satisfactory part of the whole transaction.

26 July 2013

Reply from Decks

HI Mick, Thank you for your review. It's unfortunate that on this occasion we couldn't fulfill your order however the unit you required was sold prior to your order being processed. We are working on an integration with our stock file automatically updating the website as and when products are running low or in fact out of stock, however this is not ready just yet. We apologize, I can confirm your order has been cancelled as per your request and as such no charge will be made on your card. When an item is no longer available we do our best to offer an alternative product within the same price range. Sometimes our customers are happy to be offered an alternative, we're sorry we couldn't help you in this instance. Please give us a call should you wish to order anything from us in the future and we'll offer a 5% discount on your next purchase as a good will gesture.

Urban Industry

Great price, brilliant range, fast delivery.

U.I. Always has a great selection of the best street wear at competitive prices. No hidden charges, fast delivery and often if your order exceeds a certain amount, you get free or reduced delivery.

I often get my Obey or ADDICT clothes from here.

Mick Henderson - Customer´s profile

profile image of Mick Henderson - Customer
Mick Henderson - Customer
Reviewer
United Kingdom

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