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Expedia

Extras are just bait and switch

Deciding factor to use Expedia was "2 complimentary show tix/room" After booking they only provided 1/ticket for each room and a coupon for another activity. Then I found out that you can only book the Expedia comp tix through the website. Because expedia put one ticket on each room, and you have to enter the room number to book the ticket, I couldn't book two seats together. Called MGM (cust svc # on website), they said I had to call Expedia because the hotel didn't have our rooms under the "entertainment package" Called Expedia - Louis said the comp tix were "expedia gifts" and the underlying tone was basically, I should be lucky to get the gifts, they don't care if I can use them or not. He offered no solution, other than to keep repeating that they were "gifts". So basically, they nullified the entire reason I booked the package with them and I won't be back.

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kpp867
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United States

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