IronmongeryDirect

Great website but dissapointing service

Great website, easy to use, excellent choice of products. They offer next day delivery free on larger orders but unfortunately they have let themselves down on service last couple of orders. Two out of last three orders we have made havent turned up, we have just received a call saying sorry its not coming till tomorrow now. This isnt really acceptable and would put me off using again if I needed something urgently in case it didnt arrive again!

26 February 2013

Reply from IronmongeryDirect

Hello Hannah,

Thank you for taking the time to provide your feedback and speak to me today. I was pleased to read that you have found the website easy to use and the choice of products available suit your needs.
I am sorry for the delayed deliveries recently and understand your concerns regarding future orders arriving on time. This feedback is very helpful and I will be sharing this with our couriers.

Many thanks,
Dan