I ordered a wifi SD Card from this Jersey based company via PLAY.COM, they sent a SD CARD HOLDER instead... I then returned the item as it was wrong and the company now says it never arrived back even though I used a pre paid FREEPOST label! I see at least 3 other reviewers on PLAY.COM have had the same problem, PLAY will do nothing about it so their GUARANTEE is worthless, For nearly a month I was told due to the Easter holidays the item hadn't arrived back, it was being processed blah blah blah...twice by ZOOMBITS they would send out a replacement but they didn't. IPLAY.COM suggested I file for a missing package with Royal Mail, but as the receipt I have is for an SD Card not a holder I don't think it will be accepted!
So I am out of pocket... PLAY don't care... the seller has my money plus probably the card holder, and is SCAMMIMG Royal Mail as he is getting them to refund the costs. AVOID!
This website has become a joke since it stopped selling directly (due to new tax rules)
I bought a Star Wars Box-set from a seller... when I bought it the seller had 3 positive and 1 neutral feedback, days later the same only now 8 negative feedback... ALL with the same concern...that the seller didn't post the item.
When you contact PLAY.COM (UK) you receive a standard response, I conplained about that and was give instructions NOT to contact the seller....then later on...to contact the seller!
It will take at least THREE WEEKS from my paying before I have any chance of a refund.... AVOID this site!
So I ordered a Conran Iphone dock, only to be told 24 hours later by PlanetGizmo that they didn't have it in stock, so they took the money from my account and now I have to wait for it to be put back into my bank account. Then I went on their site the following day and I was still able to order the same item (although it was I presume still out of stock), No message as to when or if they will get stock in... so all in all a waste of customers time...they can't even be bothered keeping their website up to date.
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