I opened my new shop in August this year and soon started to have one problem after another with my credit card machine. The card terminal provider help desk, advised me to try different things to help the problem. None of these options worked. I was passed from pillar to post, each one giving me different advice, saying it was my phone line or electrical problems.
The problems continued up to the Xmas trading period, by which time I was at the end of my tether.as I was losing custom .
I contacted Handepay and was put through to a Kerry Baratinsky, she was my light at the end of what had been a long dark tunnel, she dealt with my problem in a calm, cheerful and sympathetic manner. I immediately felt that she took over my problem and dealt with it. Her customer care was first class and she rang me at regular intervals with updates and to ask how things were progressing. She eventually sorted my problem out for me and things are now working perfectly .
In hindsight I should have contacted her earlier, bu thought I had to contact card the machine provider ( which I now realise was wrong).
If I have any future problems I will contact her straight away.
If all the call handlers are like Kerry then Handepay is in good hands.
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