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Reviews (1)

HPI Check

Misleading Guarantee - WATCH OUT!

Used HPI to purchase a car recently. and ran a full check assuming I was covered under the "HPI Guarantee". After a mileage check came back with no record of mileage changes, it turns out after I had purchased the car that it had been clocked. Contacted HPI to follow up with the guarantee process only to be told that it does not cover mileage.

Typical big company hiding behind the small print. Big guys win - little guys lose.

BE CAREFUL WITH HPICHECK !!!!!! Use another more reputable company.

06 March 2013

Reply from HPI Limited

We are sorry to hear that you were not happy with the HPI service. Whilst we have access to the UK’s largest mileage database, we are unable to guarantee the mileage information as unfortunately, it is not compulsory for mileage data to be recorded on the National Mileage Register. We recommend that you always check the documentation for the vehicle such as service history and receipt of purchase to verify that the mileage is correct.

In terms of the small print, our terms and conditions are available on every page before purchase and are also emailed with the report and the mileage exclusion is detailed under ‘Exclusions of HPI Guarentee’ in a standard sized font.

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Hadley Howe Zielonka
London, United Kingdom