I booked a holiday recently and needed to get second passenger API info before entering in the system.
I have wasted well over an hour on a sSunday moring trying to log onto their online system, with no sucess.
Phoned in to query, waited 20 minutes on the phone at a charge of 5 pence per minute to speak to someone in India called ASH.
She thought my complaint was funny, would not let me talk to a supervisor and said the system was being upgraded. I pointed out that it would have been nice to hear this at the start of my enquiries and not waste my time.
Thomson your after servise performance is apauling.
What a shabby company BT are, their customer service is appalling and to be frank they just do not care about new business.
I waited five weeks from ordering a BT phone and broadband installation, they sent numerous email and text reminders up until the day before their visit, I prepared everything as requested, my wife booked a day off work and waited for their visit which was meant to be between 8am and 1 pm. At 1:30 she called no visit and no news, 45 minutes of me chasing them on the phone got me the news that an engineer was now on his way. 3:30 wife phones again still no visit.
45 minutes I again chasing them on the phone again this time to be told that there would be no visit and that they would call back in 24 hours to 48 hours to rearrange another appointment time which could be up to 4 weeks away. None of the several people I spoke to seemed too concerned and none could give a reasonable explanation as to why my wife wasted a day and why no one in their organisation had the common decency to inform her that there would be no visit. I cancelled my order immediately and was told my advance payment would be refunded within 24 hours.
I wrote a letter of complaint and today received a standard sorry but it was all down to the weather reply, funny because the planned day of their visit and several days before were all clear and dry. They didn't even mention the non contact on their part. They did say that my advance payment would take 5 days from today, a week and five days after their original promise.
I have gone back to my old service and think I have actually had a lucky break not to be involved with BT if this is the way they run their operation.
I'll say it again a BT dealt with me on two counts in an unprofessional and shabby manner.
Paul Davies found this review useful
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