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Reviews (2)

allbeauty.com

totally wrong item sent!

Ordered mens eau de toilette for birthday present. Birthday came and went and still no delivery. Email sent but parcel arrived following Monday. On opening they had sent me womens perfume. Now I could understand if they looked or sounded like each other but I ordered David Beckham Homme edt 75mls and I got Davidhoff perfume Echo for women. I emailed them to inform them that I was upset as I since had to re buy from click perfume (great service and price by the way) because the birthday present was way over due!!!! All beauty asked me to return the wrong item, I have no printer to print the label they sent me!!! and then they would send me out the right item on receiving the wrong item back!!! aaarrrggghhh terrible service don't bother!

23 February 2014

Reply from www.allbeauty.com

Further to your feedback. We are so sorry for this packing error with our warehouse. We can see that you have contacted our customer service team and this issue has now been resolved.

Kind regards
Customer service team.

First Furniture

NEEDED A BED

Ordered a bed and mattress. Delivery very quick although it came in 3 separate deliveries over 2 days with 2 different couriers?. Had to contact sellers and couriers because of the confusion? First came the side rails for the bed, the courier says he was not insured to bring it into my house and on unpacking the next day, one of the side rails had paint missing marks! The mattress came later on the same day but the plastic covering was torn in several places and as it had been raining all day and the one delivery man dragged it of his van and dumped it in my hallway, on inspection it was soiled in 4 places!! I informed the company who said I could upload photos and they MAY be able to get some money knocked off from the couriers, The following day the remainder of the bed arrived ,by which stage I was so stressed out I decided to just keep it and bought some upholstery cleaner for the mattress and got most of the marks off. Lesson learnt, pay peanuts, get monkeys, although the mattress was not cheap. Too much hassle to send back but would not recommend! I needed the bed quickly and yes it did arrive quickly but the couriers were not helpful or caring regarding the treatment of the goods they were transporting!!

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B.GALEA
Reviewer
United Kingdom

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