I ordered my Nordic Track C2500 threadmill on 26 Oct (Tuesday) and was told it would be delivered that Saturday. The price was the same as other internet retailers but I chose Gymworld as a number of the other suppliers including Nordic Track itself were out of stock, plus Gymworld was offering a free mat (worth £50). I was sent an email confirmation, which was helpful.
Unfortunately the threadmill did not arrive, so I promptly rung Gymworld on Monday, who was apologetic and arranged for delivery on Friday (5 Nov). They also threw in a free heart monitor. They also offered an installation service (£65) but I said I would consider after receiving the product, which they were fine with. There was no pressure on me to decide then, which was good.
The threadmill did arrive on Friday, delivered by a two way team, as promised, but the mat and heart monitor didn't arrive. So I rung Gymworld straightaway, who promised to send them out that day for Monday (7 Nov). I also asked for an installation service as it looked very ccomplicated to me to install by myself, and they offered to do that on Tuesday (8 Nov). I asked if I could have it late in the day and we agreed on after midday. All my dealings were with Martin and Graham who were courteous through out and called back promptly when I left messages ( as they were engaged) or to tell me about the state of my order.
The mat and heart monitor were delivered by courier on Monday as promised. On Tuesday, the installer, Jason, rung me half an hour before he was due, to let me know he was coming. We met at 1pm, and he expertly installed the threadmill within 1.5 hours, showed me how to use it, and took away all the rubbish. Having seen the work involved in installation (there are electrics involved and heavy lifting), I am glad I asked for help, as there was no way I could have done it myself. But then, I am a doctor, not an engineer, and a woman.
Other then the initial missed delivery, everything has been excellent, and I would definitely recommend Gymworld. And the Nordic Track is absolutely brilliant!
YMK, Radlett, Herts.
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