Alex Rain´s profile

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Be careful!

Bought two tickets on last Thurday. Terms & Conditions are not clearly written. Now, I am not able to change even one segment of total 4 in itinerary (want to stay more nights in stop-over) and been told completely non-refundable. When I asked to abandon that segment, the remaining 2 segments (return flight) will be automatically cancelled. My holidays are already ruined though it's not started yet. Dreadful!!!

26 February 2013

Reply from

Dear Mr. Rain,

I am sorry to read about the difficulties you have encountered and your resulting disappointment. We do try to make the terms and conditions as clear as we can and on the first page of our general terms and conditions on the website, we do point out that flight tickets are normally non-changeable and non-refundable. This is due to the fact that we offer the lowest fares wherever we can. Because of the rules set by the airline for that fare, we are unable to offer any waiver and yes unfortunately, if you no-show for a flight, the other segments are automatically cancelled by the airline. I am really sorry that this situation has arisen for you on this occasion.

Please accept our sincere apologies.

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Alex Rain
United Kingdom