Natalie Prudence´s profile

Reviews (1)

Wowcher

Payment taken - 3 times- after message came up saying card rejected

I attempted to purchase a photoshoot with wowcher last week, and after my 3rd attempt at trying, and receiving a message each time saying payment card rejected (though the money in both accounts I tried with was available) I gave up.

Upon checking my bank account, and contacting my banks that evening, I find the money has after all been taken, yet I have received no Wowcher email saying that I had purchased 3 lots of the photoshoot.

I have, of course, emailed Wowcher regarding this, and surprise, surprise, have received no response. Will certainly not be using again!

25 February 2013

Reply from wowcher.co.uk

Good Evening Natalie

We are very sorry to hear that you have had an issue with your payment. We do reply to all correspondence, we respond to customer emails in chronological order and have an approximate service response time of 72 hours.

Some one will be in touch shortly with an update.

Kind Regards

Natalie Prudence´s profile

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Natalie Prudence
Reviewer
1984
Shrewsbury, United Kingdom

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