Purchased two Lilin HD IPR712 night vision IP cams in November 2012 . Arrived promptly ok. However was unhappy with picture quality of one cam. Raised concerns with Ntwkwbcams-uk on 8 Jan 2013 and sent assorted screenshots comparing 720P HD cam in question with an old 0.3 MPix Trendnet. The Trendnet pics were crisper than the Lilin! They sent my email & pics to Lilin. Was informed on 14 Jan that Lilin (on 11th) judged there to be NO FAULT with my cam. Emailed Ntwkwbcms-uk again on 17 Jan re-expressing disappointment with pic quality. Emailed them again on 4 Feb stating I wanted to return cam. They replied on 7 Feb saying they're waiting on Lilin to respond. Emailed again on 8 Feb expressing frustration at delays all round and dissatisfaction with "customer unfriendly" return policies and overall avoidance of responsibility of Ntwkwbcams-uk. They reply 12 Feb recommending return DIRECTLY to them now instead of manufacturer. Cam posted to them 13 Feb and received 15 Feb. They email on 20 Feb to say their tests show cam IS faulty and offer replacement. Latter arrives 25 Feb and......ITS THE WRONG FOCAL LENS version cam..matter still unresolved. Summary: 7 weeks from initial concerns of 8 Jan until today 25 Feb I'm still without a properly functioning cam.
I will say on a positive note that they were always very polite and helpful on the occasions when I phoned them but I feel I had to drive this issue.
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