We had booked the Miami big bus tour as a way to see the city when returning from our cruise and before departing for home. I will never pick BigBusTours again.
When we arrived off of our cruise ship a truck was there to collect our luggage to hold in transport to the airport. A bus was just departing when we got there, the driver discouraged us to get on, stating he was full and the next bus would be around in 10 minutes. So we took his word, then waited one hour for next the bus to show, we recieved no explaination from the tour operator why the delay and we requested our money back we were denied.
When the next bus showed, we then we travelled 20 minutes to be transferred to the main terminal (with no narrative tour) . Then we waited at the main terminal for 20 minutes before they decided to turn the bus we were on into the "beach" tour bus. we were then handed headphones to listen to a prerecorded tour (it was music half the time). Finally reached our destination in South Beach. We could only hop off once, because we have wasted so much time waiting, we were afraid we would miss our airport transfer.
Do not waste your time our money on this tour. I am sure there are better ones out there
Alessandro Greco Colonna found this review useful
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