Mike Armitage´s profile

Reviews (1)

Simply Hike

Don't trust Trustpilot!

I bought 2 items from the simply group who sent a review request for their website. The first item (a ski bag) was rubbish. The other item (a water carrier rucksack) was brilliant. I then get an e-mail asking me to review the brilliant item on here (Trust Pilot), but interestingly, not the ski bag. So I wouldn't take anything on this website seriously, because the merchant can pre-filtered the bad responses out.

27 February 2013

Reply from Simply Hike

Dear Mike,

We were sorry to hear that you have not received a review from Trust Pilot regarding your first order for the Ski Bag, please rest assured that we take the integrity of our reviews extremely seriously.

Our records show that you were sent a product review request email for reviewing the bag and a Trust Pilot review of our service at the same time, occasionally these can get blocked by the mail providers spam filters.

If you would like I can re-issue the Trust Pilot review for your first order, however I would like to point out that Trust Pilot reviews are intended to reflect how we performed and responded to any issues as a company rather than the quality or performance of a specific product purchased.

Specific product reviews are intended to assist customers in product selection, as such your review of the ski bag is live on our website and can be viewed here http://www.simplypiste.com/products/Manbi/WheelyDoubleSkiandSnowboardBag.aspx.

Please let us know if you would like me to resend the Trust Pilot request and I'll get that taken care of today.

Kind regards, Nick Stiles - Operations Manager, The Simply Group

Mike Armitage´s profile

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Mike Armitage
United Kingdom