Robert Lamden´s profile

Reviews (2)

TheHut

customer service impossible to speak to

I used the site for the first time after being recommended by a friend. Yes the offers are great and like the stuff that fits me but the sizing guides arent good enough as clothes that should fit a 46" chest dont on some things and do on others. Having looked at the Ts & Cs it seems i cant return these unless i return the items that do fit me as well. I could get a bigger size in said items but the larger size isnt available. So i'm stuck with them and knowone to talk to. will try email again if i can find it as they send emails from different accounts so can be hard to find in outlook with a simple name sort.

Auto Europe UK

Punchy Punto

We hired a Punto in Genoa. the car was fine. The service was good just felt the price (extra £50) was a little steep for dropping off in Turin airport. As it was winter I was a little concerned we would be charged for cleaning as it was muddy where we stayed. Apparently you are supposedf to return the car in the condition it went. We washed and hoovered it but couldnt get all the mud out. mats in cars should be provided as easy to clean. Anyway no charge so far so hopefully it is just a term they dont enforce.

26 February 2013

Reply from Auto Europe UK

Dear Mr Lamden,

Thank you for posting your opinion regarding your recent car hire in Italy.

Should you receive an invoice from the local supplier for cleaning service, please contact our customer service at: customerservice@auto-europe.co.uk, we will help you deal with the rental company. As a precaution, we advise to keep your car wash receipt (same for fuel receipts) in case you will be needing it for later correspondence with the local supplier.

Should you have any queries, please do not hesitate to contact us.

Kind regards,
Kathryn
Auto Europe

Robert Lamden´s profile

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Robert Lamden
Reviewer
United Kingdom

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