Christmas and bought a Barbour jacket for the other half on the John Lewis website. Unfortunately the jacket didn't fit and after ringing them up and finding out that there were no others in stock agreed on a refund (£249.00). As we live quite a way from a John Lewis they offered to send someone to pick it up, 'Great'! So we arranged a date and .........no one came. Rang them up and they said 'don't worry they may turn up in a couple of days'. They didn't. We rang them again and another date was fixed. On the 4th of Jan City Link turned up at our house and collected the jacket. Unfortunately we had to go out and my elderly parents handed over the jacket. A few weeks later we checked to see if the money had been refunded. It hadn't. On phoning John Lewis they had no record of receiving the jacket. They admitted to contacting City Link to pick the jacket up on the date mentioned but told us that City Link denied all knowledge of the pick up! John Lewis have subsequently washed their hands of the responsibility for the jacket and say it has nothing to with them therefore we have to accept it as our loss. For a company that prides itself on customer service we couldn't believe the way we've been treated. We always rated John Lewis very highly and have shopped with them for years but this has shed a whole new light on them. The Police have been informed.
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