I have dealt with Shima-Uma several times and always found them to be reliable and efficient. Recently there was a mistake with my order – a toner cartridge was delivered instead of the required imaging drum. A quick email resolved the problem and the correct item arrived the following morning. On both days I was given one hour delivery slots – rather than the vague timing that is all too common. I wish all the on-line companies were so pleasant to deal with.
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