Chris P´s profile

Reviews (1)

Simply Scuba

Item delivered fine and as described

Ordered a compass, spot on, as wanted at a good competative price.

Then ask for a quote on a few special items, rather than actually telling me a price on them, was told to go find them on the site, was not impressed with that service really! I emailed them for the quotes on the items due to not finding on the site. A email simply saying we do not stock them would of been fine.

27 February 2013

Reply from Simply Scuba

We do sincerely apologise that the customer felt let down by the service received in terms of an enquiry. We do sell thousands of products over our six on line sites and it is possible that the representative was unable to locate when looking on the site of the particular products required. The representative would then suggest if a client could browse the site to see if the specific items were available to avoid us quoting on an incorrect/similar product. The e-mail request would have been treated in a similar manner, whereby a check on the site would be carried out and if we do not stock the items, then the client would be advised of this accordingly. We apologise for any disppointment or inconvenience caused.

Chris P´s profile

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Chris P
Reviewer
United States

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