boohoo.com

Absolutely awful on all of my orders

All three orders that I have referenced above have taken about a week and a half to arrive, all have been disgusting and terrible quality. I sent all three orders back, hoping on a quick refund, boohoo then preceded to loose 1 of the packages and ask for proof of postage. Both packages took 21 days minimum or more to be refunded. I have never experienced such bad customer service. Even the emails sound like they are written by robots, with no proper help at hand. I'm currently waiting on £40 refund... Hopefully they haven't lost it this time...!!!!!! NEVER AGAIN !DO NOT SHOP HERE!

27 February 2013

Reply from boohoo.com

Hi Cassie,

Thank you for your feedback and I am sorry to hear that this has happened.

Comments regarding our delivery service are taken really seriously as we use this feedback to help improve the level of service which we offer.

Regarding your refunds, please be advised that this can take up to 21 days, although in the majority of cases this is processed much quicker.

I have sent you further information to your email address registered to your boohoo account.

Kind Regards,
Charlie