Karen Lawrenson´s profile
Reviews (1)
Bathstore
Expensive Fitting
I wanted my bathroom refitted completely.
Went to my local Bathstore (Basildon), and got excellent service in the store.
They then sent the fitters round to give a quote.
Unfortunately, the fitting quote was nearly double the quote from 2 other companies in the same service level bracket. Even the man in the shop was shocked by how much it was.
I proceeded with the refit using a different company.
27 February 2013
Reply from Bathstore
Karen Lawrenson´s profile
1964
Billericay, United Kingdom
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Following investigation with our Installations team, it is my understanding that we quoted for extensive work, including the removal of a wall, 30 metres of pipe work from the pump location to the bath, complete re plastering and tiling were also quoted.
Our store personnel provided an approximate quotation in store, before the survey appointment, and following the survey the costs were within 10% of the original estimate.
Our Installation service is constantly benchmarked against our competitors offering the same level of guarantee and quality assurances that we provide. We offer a price match guarantee for like for like works, and we are sorry that you were disappointed with the estimate provided.
Kind regards
Paula Davies
Customer Service Manager
Bathstore
08000 23 23 23