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Secret Escapes

Holiday good. Other agencies not.

The Holiday was all that you said it would be. The Hotel was great, the whole week was but the other agencies who deal with trips were not. When I booked a trip to Cairo before we left they said it was okay with all the problems out there. I was assured that if I cancelled it I would get a full refund. When we got to Egypt we were told under no circumstances should we go near Cairo so I cancelled it. I was then told I had lost all my money. I am now in dispute with Inspired and Broadway travel and I have sent them the Foreign Office recommendations which I should have been informed about at the time so I could make a better judgement on the trip. I am most dissappointed that the other people involved in our holiday were just out to make money. Sorry but I cannot recommend the booking agencies to my friends. Secret Escapes should check all their agencies before just handing us over to them.

28 February 2013

Reply from Secret Escapes

Dear Reviewer,

Thank you for your feedback. We have a meeting very soon with this supplier. It would be hugely helpful for us to be able to provide details to them, in an effort to get a quick resolution for you and to improve for the future.

Would you mind emailing my support team at support@secretescapes.com and making it for my attention please.

Kind regards

Shane Simpson
Head of Customer Services

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Secret Escapes
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United Kingdom

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