Miss Kaitlyn Kirkwood´s profile

Reviews (1)


Terrible inventory monitoring.

I was excited to use this website but was extremely disappointed to receive an email saying my item was out of stock and my money was going to be refunded. Install better ways of tracking your inventory so your customers aren't purchasing items that don't exist. Poor effort. I won't be buying from this company again.

27 February 2013

Reply from boohoo.com

Hi Kaitlyn,

Thank you for your comments and I am really sorry to hear that your order was cancelled.

As we are a very popular and fast moving site it appears that on this occasion we experienced a stock difference due to several customers trying to purchase the same item at once. As stated in our terms and conditions all our products are subject to availability.

I can appreciate your frustration in regards to this and I apologise for any inconvenience caused.

I have sent you further information regarding this to your email address registered to your boohoo account.

Kind Regards,

Miss Kaitlyn Kirkwood´s profile

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Miss Kaitlyn Kirkwood
United States