Miss Veronica Myers´ profile

Reviews (1)


Too much duty!

I was interested to see what boohoo had to offer. They have a great selection and everything I bought fit well. The sizing charts were very helpful and great for the measurement conversions. The reason I will not be purchasing from boohoo again is that $100 in duty was added to my shipment that I was required to pay on delivery. I understand that we have to pay duty, living in Canada. It doesn't seem fair though that the maximum I can order is $18, yet the States gets a $200 limit. I never expected it to be that high and for this reason I will never order from boohoo again, until they change this policy. All of the clothes were nice, some were a little cheaper looking than online and I did get one dud. I ordered a pair of leggings with a faux leather detail. The leggings were laughably see through I could never wear them in public.

27 February 2013

Reply from boohoo.com

Hi Veronica,

Thank you for your comments and I apologise for the inconvenience caused by having to pay an additional fee on your purchases.

However, as stated on our terms and conditions which you agreed to at the time of placing your order we will not be held liable for any import duties or taxes incurred. Please note we do not benefit from the taxes and we have no control over the amount which may be charged; they are designed to deter individuals from purchasing goods made overseas.

We always advise our customers to contact your local customs office for further information before placing your order.

Please accept our sincere apologies for any inconvenience caused; I can assure you it is not our intention to upset or anger our customers in any way.

Kind Regards,

Miss Veronica Myers´ profile

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Miss Veronica Myers
United States