Christine Rettew´s profile

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boohoo.com

The website said an item was in stock when in fact it wasn't.

When I placed my order, the website said there were more than 10 in stock. But the order was later cancelled claiming the item was out of stock.

27 February 2013

Reply from boohoo.com

Hi Christine,

Thank you for your comments and I am really sorry to hear that your order was cancelled due to stock availability.

As we are a very popular and fast moving site it appears that on this occasion we experienced a stock difference due to several customers trying to purchase the same item at once. This unfortunately caused your order to be cancelled as we allocate the stock on a first come-first served basis. As stated in our terms and conditions all our products are subject to availability.

I can appreciate your frustration in regards to this and I sincerely apologise.

I have sent you further information to your email address registered on your boohoo account.

Kind Regards,
Charlie

Christine Rettew´s profile

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Christine Rettew
Reviewer
United States

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