Their products are incredible value for money! Received order in good time but one cartridge was missing. Emailed customer services and received a very pleasant reply TWO MINUTES LATER!!! No arguments. Simply agreed to send out missing item and apologised for any inconveneince caused (which was none, as it happens).
It is easy to give a good customer-experience when all goes well but the hallmark of a good organisation is how it deals with things when they go wrong. Ten out of Ten for their customer service!
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