Marco Antonelli´s profile

Reviews (1)

Releasetravel

Great Lead up and sale, customer service needs slight improvement

We had slight problems and alternatives were offered. We made the best of a 90% pre arranged stag weekend as the rep abroad was excellent.

We were offered compensation that has finally arrived, 4 months after agreeing.
Errors were noted and advice to release would be a phone line that connects you through to a team thats just as efficient as the sales team.

Has potential & thank you release for upholding the refund.
Blame is easy to direct at the tour company but as long as liability is accepted WHERE due I think all in all perfect! Just slow customer service post travel.

Good luck

Julie Clay found this review useful

Marco Antonelli´s profile

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Marco Antonelli
Reviewer
1977
London, United Kingdom

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