I'm sorry two of the items didn't fit.

Christine did sent you a reply very shortly after we received your email, though apparently you didn't receive it. Looking at the details now, our reply was sent to the hotmail email address you gave for yourself, but I notice that the returns request came via your husbands email address! If you want us to change our records please let us know.

We'll look out for your return and make sure it is dealt with promptly.

Julian