Mina Ratansi´s profile

Reviews (1)

Wowcher

Very Dissappointing - 'WOWCHER' customer service

I Purchased a A wash, cut, conditioning treatment, blow dry and your choice of GHD curling or straightening at Ivissa Hair and Beauty, Leicester on 29th Jan 2013. When I tried to book an appointment they could not give me any appointment convenient for me.All they could offer was weekday afternoons! I cancelled the Wowcher the next day and till date I have not received my refund.
Wowcher did not respond to emails for days after calling 0844 number tells me that this voucher has been redeemed which is not true. I have spoken to the salon and they say that they need Wowcher to email and let them know that this voucher has been cancelled .That is not my problem! I bought this voucher from 'WOWCHER' and I expect a refund from them

26 February 2013

Reply from wowcher.co.uk

Good Evening.

We are very sorry to hear that you were unable to make an appointment with the salon however if a wowcher code is showing as redeemed we do require confirmation from the merchant before we can issue a refund.

If you can email enquiries@wowcher.co.uk with TRUST in the subject we can contact the salon and confirm that your code has not been redeemed.

Kind Regards

Wowcher

Mina Ratansi´s profile

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Mina Ratansi
Reviewer
United States

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