"There's a problem with your delivery"
Not what you want to hear on the doorstep when a delivery has been set up for a specific day to coincide with me being at my son's house to install his shower.
The problem was that, according to the carrier, the lid hadn't been secured properly on the tanking compound and was leaking. A full replacement was arranged and shipped in the next day - this arrived with the lid on but the handle broken - not a disaster but ......
Product fine - shipping department needs a shakedown.
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