I ordered some roses for my girlfriend on Valentine's day which were delivered ok on the day with the chocolates too. Unfortunately the roses which looked good, but were closed didn't open up even after a few days so never actually looked like a bunch of roses.
Needless to say I was disappointed and a bit embarrassed but these things do happen so contacted customer service and explained the situation and the fact it happened to be my girlfriend's birthday the next day and suggested they sent some more flowers to her.
Customer Service came straight back to me and said they have sent another bunch for her for next day recorded delivery. Next day she was delighted with a fantastic bunch of flowers which were perfect!
Really impressed with that - Great Customer Service!!
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