Admittedly they lost one of my Gilly Hicks deliveries - turns out DHL Global Mail from US to UK includes the use of Yodel for the final leg. Made even more annoying because I only found out about the Yodel part 2 weeks after the parcel arrived in the UK, and I only had a DHL tracking number. When I got the Yodel one I was enraged to see the lies in the tracking - yaknow, "attempted delivery", etc etc.
GH sent out replacements in 2 deliveries, though, and the Twitter team actually managed to find out what happened. The guy at the London depot was also amazing as well (yes, I literally contacted EVERYONE.) They found out that my original got returned to sender (poo), but they kept a beady eye on the replacements and also put me in touch with the head of customer service with regards to addressing the lies in the parcel tracking. Happy to say that I *did* get my replacements, and both the Twitter team + manager of the London depot actually contacted me to follow up! Plus in retrospect, I've ordered stuff from various retailers who use Yodel and they ended up at my old address with no problem at all.
At the end of the day sometimes it depends on your driver. But if you have delivery problems on the day itself, defo get in touch with the Twitter team (Miller, if you're reading this - big hugs!) I don't know how they keep up with the masses of calls for help; but they do VERY well.
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