This is how I like to buy via the internet. A well laid out website where you can quickly see the cost of what you're buying whilst you adjust the options. Personal phone calls to let you know when the delivery will be made. A follow up call the day before to confirm the time of the one hour delivery slot. The delivery - the chair is carried to the room, wrapping removed and then adjusted to fit its new owner. I already knew what the chair was like as my office is equipped with them, but it was nice to have the chair's functions explained and adjusted for me.
Overall, a pleasant experience and something from which many other firms could learn.
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